Return Policy

Each of our products is made with care and attention to detail. We want you to have the best experience with us! If you have an issue with a product, please contact us at lilacandlucystudio@gmail.com so that we can make it right.

We gladly accept returns and exchanges on non-personalized items. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

The following items cannot be returned or exchanged:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

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